At Winchester Store, we stand behind our tactical products with the same precision we apply to their manufacturing. If you’re not completely satisfied with your purchase, our straightforward returns process ensures a swift resolution.

Key Policy Details

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping non-refundable)
  • Refund Method: Original payment form
  • Processing Time: 3-5 business days after receipt

Eligibility Requirements

To qualify for return or exchange:

  • Item must be unused and in original packaging
  • All tags and protective coverings must be intact
  • Firearm-related items require original compliance documentation
  • Proof of purchase (order number or receipt) must be provided

NOTE: For safety and legal compliance, the following items cannot be returned:

  • All ammunition products (including Airgun Ammunition, Airsoft BB’s, Blackpowder Bullets & Sabots)
  • Opened or used blackpowder accessories
  • Customized AR-15 parts
  • International orders requiring special export documentation

Step-by-Step Return Process

Step 1: Initiate Your Return

Within 15 days of delivery, email our Tactical Support Team at [email protected] with:

  • Your order number
  • Product name and quantity
  • Reason for return
  • Whether you request refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Winchester Store Team,

I would like to initiate a return for my recent purchase (Order #[Your Order Number]).

Item(s) for return: [Product Name], Quantity: [X] Reason for return: [Defective/Incorrect Item/Change of Mind] Requested action: [Refund/Exchange for (specify product if exchanging)]
Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Number]

Step 2: Receive Authorization

Within 24 business hours, you’ll receive:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return label (for defective items only)
  • Detailed packing instructions

Step 3: Ship Your Return

For standard returns:

  • Package items securely in original packaging
  • Include all original documentation
  • Affix RMA number visibly on the exterior
  • Ship via traceable method (we recommend DHL or FedEx)

Refund Processing

Upon receipt at our Washington facility:

  • Inspection: Completed within 3 business days
  • Refund Issuance: Processed within 48 hours of approval
  • Refund Method: Credited to original payment form
  • Timeline:
    • Credit Cards: 3-5 business days
    • PayPal: Instant to 24 hours

Exchange Process

For size/color exchanges:

  1. Follow standard return procedure
  2. Specify replacement item in your request
  3. We’ll ship new item once return is received
  4. Price differences handled via separate transaction

International Returns

For orders outside the U.S.:

  • Customer responsible for return shipping and customs fees
  • Must include all original export documentation
  • Allow additional 7-10 days for customs clearance
  • Refunds issued in USD; exchange rates may apply

Damaged or Defective Items

If you receive damaged merchandise:

  1. Photograph packaging and product immediately
  2. Do not use the item
  3. Email evidence to [email protected] within 72 hours
  4. We’ll provide prepaid return label and expedite replacement

Contact Our Tactical Support Team

For return-related inquiries:

  • Email: [email protected]
  • Phone: +1 (202) 555-0192 (8AM-5PM EST)
  • Mail: Returns Department, 2713 Mitscher Road, Washington, US 20373